L'Oreal's medical division needed a better way to train and support its team. Classroom sessions were hard to schedule, the training team had no clear view of who had completed what, and reps out in the field had nowhere quick to check the details they needed. We were brought in to build a single platform that solved all three.
The knowledge was there, but it was locked into in-person sessions and paperwork. People could only learn when a session was arranged, the training team was guessing at progress, and field reps were relying on memory when it mattered most.
A medical team that could only train in person, when diaries allowed
No way for the training team to see who had learned what
Field reps with no quick, reliable reference while out on visits
How we did it
We sequenced the work so each step set up the next, getting the foundation right first, then building on it. One plan, run as a single piece of work rather than separate projects.
A learning platform built for the team
We built an internal platform so the medical team could work through their training from home, at their own pace, whenever it suited them.
Tracking that gave the trainers control
The medical training team could see who was learning what, follow progress across everyone, and spot where extra support was needed.
An app for the field
We put quick reference into an app, so reps had the right answer to hand the moment they needed it, out on a visit.
Built to keep growing
The platform was structured so new modules and materials could be added over time, without starting from scratch.
Training stopped depending on the diary. The medical team could learn from home, the training team finally had a clear view of progress across everyone, and field reps had a dependable reference in their pocket. One platform did the job that classroom sessions, spreadsheets and memory had been doing separately.
A look at what we made
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